Effective Date: September 30, 2026
This privacy policy for Calcamite (“We”, “Us” or “Our”) tells you how we may collect, use and share your information when you visit our website https://calcamite.co.za/.
We appreciate your decision to use our website https://calcamite.co.za/ and to trust us with your valuable personal information. In this document, we seek to explain in the clearest terms possible our privacy practices. We strongly encourage you to read this document (and any other related documents) carefully before using the website. If there are any terms or conditions in this document that you do not agree with, please do not use the website, or in case you are already using it, please discontinue the use immediately. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.
What information do we collect about you?
When we collect information, we do so to ensure that you get to experience our service seamlessly. For that, we collect the following information. Some are your personal information and some are your sensitive personal information.
The personal information that we collect about you are the following:
- Name
- Email address
- Contact Number
- Topic of Enquiry
- Custom Message
- Consent to contact
How do we collect such information?
We may use any of the following three ways to get information about you.
- The information that you give us
- The information that we automatically collect from you
- Information that we collect from third parties
Before going into the reasons why we collect the information that we do, we want you to understand what the above three terms mean.
a. The information that you give us
When you sign up for an account to use our service/product we will ask you certain questions like your name or email address. These are the information that you give us. This may not be limited to what we have mentioned and can change according to the nature of the service/product that we provide.
b. The information that we automatically collect from you
When you access our service from a device, we may automatically collect information from your device, such as through the use of cookies. You will know more about automatic collection of personal information in the next section.
c. Information that we collect from third parties
These third parties can be data aggregators, online directories, data marketplaces or exchanges, etc from where we may collect information about you.
Cookies and similar technologies
Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your choices on our websites and other information.
For more information about cookies and similar technologies, please visit our cookie policy.
Do not track requests
We respond to “do not track” requests in the following manner:
Our website does not currently respond to “Do Not Track” (DNT) browser signals, as there is no uniform industry standard for recognising or honouring them. However, you can control how cookies and tracking technologies are used on our website at any time through our cookie consent banner. Non-essential cookies, including analytics and advertising cookies, are only set once you have given consent, and you can withdraw or change your consent at any time by clicking the cookie settings icon on our website.
Why do we collect information about you?
We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. The following are the ways in which we use the information that we collect about you.
- To provide and maintain service
- To perform a contract with us
- To manage user requests related to business transfers, such as when our business is acquired, amalgamated, merged, restructured, or otherwise sold or transferred to another entity, in whole or in part
- To contact the user
- To manage your account
- To send marketing and promotional communications
- To evaluate and improve our products/services
- targeted advertising
- To process payments and deliver orders, including sharing necessary details with payment providers and courier services
- To protect our website against spam, fraud and abuse (e.g. through Google reCAPTCHA)
- To attribute phone calls and enquiries to the marketing channel or website visit that generated them
- To keep records required by law, including tax and accounting obligations
How long do we retain your information?
We will only keep your personal information for as long as it is necessary, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice requires us to retain your personal information for longer than the period during which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Sale/sharing of information
We sell or share the information we collect from our users. For details, see below
The categories of personal information that are sold or shared with third parties are as follows:
Online identifiers (such as cookie IDs and IP addresses), browsing and interaction data from our website, device and browser information, and conversion data (such as enquiries, calls and purchases made after clicking an advertisement).
The categories of third parties to whom the information is disclosed are as follows:
Advertising partners (such as Google Ads and Meta Platforms) for the purpose of measuring advertising performance, remarketing and targeting advertising; and analytics providers (such as Google Analytics) for the purpose of understanding how visitors use our website. This information is only shared where you have consented to advertising or analytics cookies through our cookie banner.
Review and change information
The user has the right to review and change their information by:
You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us at sales@calcamite.co.za or 012 742 0900. We may ask you to verify your identity before processing your request, and we will respond within a reasonable time, generally within 30 days.
If you have an account on our website, you can also review and update your details directly through the My Account section.
You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email, or by contacting us.
You may also object to the processing of your personal information, or lodge a complaint with the Information Regulator of South Africa at https://inforegulator.org.za.
Privacy of children
We do not knowingly provide our services to children. If you are a parent or legal guardian and believe that your child has provided us with information without your consent, please contact us. Upon verification that we have collected such information without parental consent, we will remove the information from our database.
Security of your personal information
We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security. While we use commercially reasonable and appropriate security measures to protect your information, we cannot promise that it will be 100% secure.
Links to other websites or apps
On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.
The privacy policy will be effective from the date it is posted on this page.
Contact us
For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:
Address: Calcamite – Wastewater Treatment and Sewage Treatment Solutions Plot 2, 15 Sapphire St, Klerksoord AH, Pretoria, 0200, South Africa
Email address: sales@calcamite.co.za
Link to our contact page: https://calcamite.co.za/contact-us/
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